INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

Title: Manager, Stakeholder Engagement

Number of Positions Available: 1

Employment Status: Regular, Full-time

Compensation: Reflective of the selected candidate’s experience level.

Work Location: Mississauga, Ontario. The role includes a hybrid working model allowing for work flexibility–4 days onsite within a span of two weeks, supplemented by 3 flexible work weeks annually

Requisition ID:  19773

Location: Mississauga

Status: Regular

Business Unit: Corporate Relations, Stakeholder Engagement & Innovation

Application Deadline: May 31, 2024

Why join us?

You’ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn’t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You’ll thrive in a collaborative, team-based environment that values your unique skills and experiences – and recognizes that when you do better, we become even better too.

Who we are 

The Independent Electricity System Operator (IESO) works at the centre of the province’s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province’s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario’s electricity needs – now and into the future.

The Opportunity 

As Manager, Stakeholder Engagement, you will develop and lead all stakeholder engagement strategies, operational goals, processes, assessment of stakeholder engagement plans, implementation and mechanisms to support and guide stakeholder engagement activities within the company and the conduct of both the IESO and stakeholder participants. Lead cross-functional initiatives and major events working with leadership, IESO business units, and external stakeholders.

What you’ll do

• Develop and lead all stakeholder engagement strategies, processes, assessment of stakeholder engagement plans, implementation and, mechanisms to support and guide stakeholder engagement activities within the company and the conduct of both the IESO and stakeholder participants.

• Lead cross-functional initiatives and major events working with leadership, IESO business units, and external Stakeholders. Develop procedures and protocols to support stakeholder engagement activities relating to policy Implementation/operations initiatives that align with stakeholder engagement principles and legislative requirements.

• Develop and undertake assessment of stakeholder engagement approaches for the continuous improvement to business processes and associated costs through the ongoing assessment of stakeholder and IESO business needs

• Seek opportunities to establish and maintain long-lasting relationships with key influencers in key sector and customer groups assessing developments and industry trends affecting stakeholders and recommend corporate products, policies, and procedures to ensure the needs for stakeholder engagement are met

• Provide leadership and manage effective processes are in place to ensure line organizations and stakeholder engagement activities are integrated and incorporated in project schedules. Ensure timely, accessible, accurate and coordinated communication in support of stakeholder engagement processes. Develop appropriate control processes and project management that meet regulatory requirements and IESO objectives in support of Stakeholder Engagement activities.

• Lead and coach the team in their facilitation of engagement initiatives. Develop strategies to support staff in building their stakeholder engagement expertise. Lead staff to plan, organize, schedule and coordinate work activities, making clear connections for staff to the relevance of the work to them as employees and the IESO as a whole. Assign work and/or areas of responsibility; provide guidance, be responsible for the quality and accuracy of performance and output of the group in keeping with workload demands and efficient and economic practices

• Provide leadership to collaborate with other business units, continuously cultivate internal and stakeholder relationships. Collaborate with internal business units and stakeholders to understand learning opportunities and continually enhance the learning and development experiences for customers for IESO’s strategic objectives

• Define success metrics, measure and report on the results and the overall impact of the training academy program and services. Identify and assess future and current training needs through stakeholder analysis and consultation with business units. Manage training budget. Seek opportunities for ongoing refinements in the development of the Training Academy including stakeholder management.

• Manage execution of the annual training plans, strategic training and development priorities, exceptional client service, and manage software implementations and technology-focused projects to support of the evolving Training academy needs.

What you need to succeed

• Requires a good knowledge of business administration or commerce to plan, risk identification and management, strategy management, process improvements, direct, coordinate, and support stakeholder engagement processes and operational mechanisms across the IESO.

• Requires strong communication skills to deal with stakeholders, government representatives, various Committee members, and to establish and manage timely, accurate and coordinated communication in support of stakeholder engagement processes as well as training to customers.

• This knowledge is considered to be normally acquired through the successful completion of 4 years of University training, or the equivalent.

• Requires broad experience within the company to acquire sound insight and understanding of all facets of engaging diverse stakeholder groups.

• Requires experience to acquire a good understanding of company objectives, policies, procedures and practices, the legislative and regulatory requirements governing the Ontario Electricity Marketplace, and the external business operations as they relate to company commitments.

• Requires experience in the analysis of policies, risk identification and management, decisions, corporate business development and plans and assessment of current issues in order to recommend strategies, plans and processes.

• Demonstrated experience in setting goals, developing plans and tracking performance.

• Requires experience in project administration and project management to acquire a good understanding of management reporting, interrelationships of teams with clients, contract terms, conditions, regulations, driving innovative learning and development, etc associated with projects/programs.

• Requires experience to acquire a thorough understanding of the role of stakeholder development, stakeholder involvement and social impact, to deal with special interest groups, the design and delivery of stakeholder involvement and assessment of planning initiatives.

• Strong critical thinking, judgment and decision-making skills.

• Requires experience in managing staff.

• Ability to maintain current knowledge of best practices in adult learning theory, instructional design practices, and learning technology delivery solutions and keep current with innovative trends

• A period of over 10 years, up to and including 12 years of progressive experience is considered necessary to gain this experience.

What’s in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace

• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter

• Leaders who support your growth and success through regular feedback and coaching

• The opportunity to work with some of the brightest minds in the industry

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment – one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let Us know.

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario. When working in the office, you will be located at our Mississauga, Toronto, or Oakville location.

Join our talent community

Sign up for the talent community; stay in touch, find out about new opportunities – and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario’s businesses and communities, and how we’re innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

Find out why we were selected as Greater Toronto’s Top 2024 Employers, and what we offer!

Selection Process:

Interviews for shortlisted candidates are scheduled to take place in June. We aim to ensure a seamless and engaging selection process for all involved.

We believe that the right candidate has the potential to significantly contribute to the IESO’s mission and values, shaping the future of our operations and the services we provide to the Ontario community.

We eagerly await your submissions and thank you in advance for your contributions and collaboration.

Application Process:

• Submission Deadline: All candidate submissions must be forwarded by May 31, 2024.

• Please submit applications to https://careers.ieso.ca/job-invite/19773/